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Tag: Indian Railways

Open letter to Ministry of Railways, Government of India

Dear Minister and concerned personnel of Ministry of Railways, Government of India. Subject: Lack of timely information to passengers Recently I have made a reservation on Train Number 17643 to travel from Chennai to Tanuku. I have reached Tambaram Railway station almost one and half hour before. Checked on National Train Enquiry System (NTES) to find platform number and it’s not available. Called 139; there was no easiest way to reach customer service representative. As you are aware, India has diverse set of users and not all of them are familiar with Interactive Voice Recording (IVR) system and we do…

Indian Railways launches Portal to register and track complaints and suggestions

It was always a difficult task to report a suggestion or complaint to Indian Railways as there would be no personnel available in time during journey and quite often we forget about it when we get off from the train. We feel who would go all the way to station master and report. If passenger is a person with disability, it is far more difficult to find the office of concerned authorities. I have situations in the past where even if we go to a station Master, either they say, “OK, we will take care of it” or “What is…

Indian Railways: Upgraded tickets and train schedules;

I wanted to write this post about a year ago and finally able to get to it. My wife and I frequently travel by Indian Railways and for sometime, there are a few nice things that introduced by Indian Railways: Upgraded tickets: This happens when ticket has booked under waiting list. While booking the ticket (if you are booking online using IRCTC (External website), ensure you tick the check box that says “Auto-upgrade”. So at the time of final chart preparation, more chances that you would get your seat in an upgraded class. Good part is that you don’t have…