On-hold payment on Paytm

This morning, while I was on my way to office, I was looking at my Paytm pasbook and shocked to see an INR 350 as on-hold payment with a transaction number. However, it did not show the merchant name. That made me feel confused what that on-hold transaction is all about. Thankfully, there is a “need help?” link against every transaction that sends an inquiry to Paytm. I have used that option and sent an inquiry.

Paytm Care was quick enough in responding and I have learn a new thing from their response. It has happened due to a policy of Uber. When a ride on Uber begins and payment method is chosen as Paytm, a INR 350 will be taken as on-hold payment though actual fare gets debited from the account on completion of the trip.

I believe this is the reason why Uber doesn’t allow us to book a ride using Paytm option when Paytm balance is below INR 350. Perhaps the intent is that they need a guarantee from customer about the payment. What if I choose to pay by cash? Will the driver ask me to deposit INR 350?

In this situation, I feel more secure with Ola model. When there is not enough money on Ola money, Ola still accepts the booking and balance is collected in cash at the end of the trip.

I think Uber should learn to trust customers. Another issue about Uber is they do deduct INR 50 or INR 75 when customer cancels a trip after 5 minutes (though sometimes we get refund after reporting on the app), but they would only say an apology when a ride gets cancelled by driver even after 30 minutes of wait. Why not componsation is credited to customer’s account?

Uber, learn to be ethical and trust your customers.

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By Srinivasu Chakravarthula

I am an enthusiast of accessibility and classical music.