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Tag: Government of India

Public Grievance (PG) Portal is indeed helpful

Earlier this month, we have made an outstanding payment of our Fixed line and Broadband Service provided by Airtel but it was shocking to see in the next bill cycle where Airtel claimed that we payment of earlier month is due. We have called up customer care, walked in to their store and showed proof of payment but nothing has happened. Even after repetitive calls to customer service did not help. Then we have lodged a complaint on Public Grievance (PG) Portal and within 6 hours, got a call back from Bharati Airtel and issue got resolved. Though I wish…

Innovation at Government – some ideas to improve

I felt really happy when I was able to do most of the application process to get modifications done on my wife and my passportsand also to get enrolled in the electoral role. This is great to see these processes are now online and have ability to apply online and even attach proof of documents. That’s great; but the problem is that even after submitting proofs online, applicant still need to visit office in person and submit proofs in paper. I have no complaint about visiting office in person and in fact, I was very happy when I was asked…

Review of the Website of Income Tax Department, Department of Revenue, Ministry of Finance, Government of India

I have noticed that Income Tax India‘s Website underwent a re-design and decided to check if the website has met with Guidelines for Indian Government Websites (GIGW) requirements. Unfortunately, it has not meet several check points of the compliance matrix of GIGW. since every citizen including those with disabilities and tax payers uses this website and Income Tax Department is one such department that generates revenue through citizens, it must be accessible to all users. Below are findings from my review. Page titles are not descriptive; All pages displays same title as “National Website of the Income Tax Department of…