We have been using Amazon.in for a while and always experience is seem-less. A few things that we like about amazon are: Ability to change in delivery address Quite often products are delivered before committed date Quality of packaging is always good Recently, we have received a few products that did not meet our requirements; when we have approached customer service, they have helped us with easy return; we did not have to courier ourselves; we just had to schedule a time for their executive to pick up. For products that are non-returnable, they have arranged a free replacement Refunds…