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Amazon’s customer service is amazing!

We have been using Amazon.in for a while and always experience is seem-less. A few things that we like about amazon are:

  • Ability to change in delivery address
  • Quite often products are delivered before committed date
  • Quality of packaging is always good
  • Recently, we have received a few products that did not meet our requirements; when we have approached customer service, they have helped us with easy return; we did not have to courier ourselves; we just had to schedule a time for their executive to pick up. For products that are non-returnable, they have arranged a free replacement
  • Refunds are made as per our choice either to Amazon wallet or to our card
  • Contacting customer service is pretty easy. In fact, we get a call back with a click

Overall, experience with Amazon.in is pretty good!

Srinivasu is an accessibility evangelist with 16+ years of experience. Currently works as Senior Accessibility Program Manager at Watermark. Previousely held several positions at companies like BarrierBreak, Yahoo, PayPal, Deque, HCL etc., He believes in the teachings of Shri. Adi Sankaracharya, Swami Vivekananda. He is also Founder of ServeOM Inclusion - a platform to pormote accessibility.

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