Recently we were travelling from Tanuku to Bengaluru by APSRTC bus and a pipe in the baggage space got broken. Bus was taken to Vijayawada bus depot and got the issue fixed. However, driver was instructed by one of the APSRTC personnel not to proceed further and return to origin which is Vizag. So we were transferred to another bus where seats in the last row were allocated. When we have questioned for water bottles and blankets, response was rude.
We called up the customer care of APSRTC, who pretended as a complaint was registered but suggested us to speak to Depot manager at Vizag. He was kind enough to receive our call at middle of the night and looked into the issue. Then he has arranged the original bus to pick us in the next bus station and proceed to Bengaluru. Though there was a couple of hours delay, we continued our journey with peace.
It’s great to see APSRTC personnel are pretty responsive. But the concern is that customer service team need to be improved and they should be able to coordinate with Depot managers etc., directly instead of providing the contact information.
Another issue that APSRTC should look into is that there is no single day where busses from Kakinada and Vizag to Bengaluru have arrived on scheduled time. Each day they get delayed by minimum of one hour. If it happens once a while is fine, but not always.