For about a few months, I have been using Ola Cabs and Uber in Bangalore for commute to work and return home. Thought I would do a quick comparison of both.
| Ola | Uber |
|---|---|
| App is fairly accessible using talk back on Android and not easy to use with VoiceOver on iPhone | App is accessible using VoiceOver on iPhone. Note: I haven’t tried on Android |
| Cabs are rarely clean | Cabs are clean almost every time |
| Ola share prices are a bit high; I have never seen below 61 INR for a 4 kilometer ride | UberPool prices are seem to be less. Quite often got 4 kilometer ride for 31 INR |
| Ola shows you a message stating “Finding a cab near you” while chances are more that there are no cabs around you | Uber upfront just shows “No cabs”; this just saves time! |
| Most of the drivers are good but some are rude | Same here too! Some drivers are rude but most of them are good | Never found any driving with rash driving | Found a couple of drivers who drive with rash |
| Most of the drivers in Bangalore does not turn on the AC unless customer asks | Mostly AC is ON as the cab arrives |
| Does not accept SBI net banking to add Ola money | Allows most of the banks and cards |
| Customer cannot use other digital wallets like Paytm; Payment has to be made only by cash or Ola money | Allow use of Paytim or even one can just add a credit card |
| Easy to reach out to customer care by calling |
Not a easy way to contact customer care (at least I’m not aware of) |
So to summarize, both services have some good things and some area of improvements.
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