In the interest of security, CAPTCHA is still commonly used on several portals. Earlier CAPTCHA used to be seen on lengthy forms that collects critical data; but today we see CAPTCHA on login forms too. We have recently asked community to tell us their experience in dealing with CAPTCHA and below is a table that shows portal name, if CAPTCHA has an alternative, if yes, is that usable?
| Name of the portal | Is there an alternative to CAPTCHA? | User’s experience with alternative | |
|---|---|---|---|
| LIC Housing Customer Login | No | No alternative provided | |
| LIC India | No | This site has a question based CAPTCHA; it would be difficult for users with cognitive disabilities; hence alternatives should be provided | |
| IRCTC | Yes | Login screen has option to request a one time password; but CAPTCHA present during ticket booking does not have an alternative | |
| Income Tax India eFiling | Yes | There is an audio based CAPTCHA as well as a provision to opt an one time password | |
| BSES Delhi | No | No alternative provided | |
| Vijaya Bank Login | No | No alternative provided | |
| India Post tracking | No | No alternative provided | |
| EPFO Login | No | No alternative provided | |
| Central Record Keeping System of NSDL | No | No alternative found |
Thanks to everyone who has responded to me over social media and through Access India mailing list. Now let’s touch base with each one of the website owners and get best solution for CAPTCHA implemented.
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