We have been using Amazon.in for a while and always experience is seem-less. A few things that we like about amazon are:
- Ability to change in delivery address
- Quite often products are delivered before committed date
- Quality of packaging is always good
- Recently, we have received a few products that did not meet our requirements; when we have approached customer service, they have helped us with easy return; we did not have to courier ourselves; we just had to schedule a time for their executive to pick up. For products that are non-returnable, they have arranged a free replacement
- Refunds are made as per our choice either to Amazon wallet or to our card
- Contacting customer service is pretty easy. In fact, we get a call back with a click
Overall, experience with Amazon.in is pretty good!