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Month: July 2018

Open letter to Ministry of Railways, Government of India

Dear Minister and concerned personnel of Ministry of Railways, Government of India. Subject: Lack of timely information to passengers Recently I have made a reservation on Train Number 17643 to travel from Chennai to Tanuku. I have reached Tambaram Railway station almost one and half hour before. Checked on National Train Enquiry System (NTES) to find platform number and it’s not available. Called 139; there was no easiest way to reach customer service representative. As you are aware, India has diverse set of users and not all of them are familiar with Interactive Voice Recording (IVR) system and we do…