On-hold payment on Paytm

This morning, while I was on my way to office, I was looking at my Paytm pasbook and shocked to see an INR 350 as on-hold payment with a transaction number. However, it did not show the merchant name. That made me feel confused what that on-hold transaction is all about. Thankfully, there is a “need help?” link against every transaction that sends an inquiry to Paytm. I have used that option and sent an inquiry.

Paytm Care was quick enough in responding and I have learn a new thing from their response. It has happened due to a policy of Uber. When a ride on Uber begins and payment method is chosen as Paytm, a INR 350 will be taken as on-hold payment though actual fare gets debited from the account on completion of the trip.

I believe this is the reason why Uber doesn’t allow us to book a ride using Paytm option when Paytm balance is below INR 350. Perhaps the intent is that they need a guarantee from customer about the payment. What if I choose to pay by cash? Will the driver ask me to deposit INR 350?

In this situation, I feel more secure with Ola model. When there is not enough money on Ola money, Ola still accepts the booking and balance is collected in cash at the end of the trip.

I think Uber should learn to trust customers. Another issue about Uber is they do deduct INR 50 or INR 75 when customer cancels a trip after 5 minutes (though sometimes we get refund after reporting on the app), but they would only say an apology when a ride gets cancelled by driver even after 30 minutes of wait. Why not componsation is credited to customer’s account?

Uber, learn to be ethical and trust your customers.

Srinivasu Chakravarthula
Accessibility Evangelist
Goal is to propagate and provide rich and inclusive web experience and create an accessible world!

Currently I lead Accessibility efforts at Informatica, Earlier I was a Sr. Subject Matter Experts at Deque.

Prior to Deque, I was leading Accessibility efforts at HCL Technologies. My role includes mentoring team, working on innovative solutions, spread the word, engage with customers on accessibility etc., Before this, I was with PayPal leading Accessibility QA. My work includes develop and maintain Accessibility Automation Tools, Accessibility Evaluation of various products, Evangelize Accessibility across the company, provide end-to-end Accessibility solutions to product teams, represent company for accessibility related initiatives in the industry.

Prior to join PayPal, I was working for the award-winning Accessibility team at Yahoo! India Research & Development; where I have played instrumental role in setting up an Accessibility Lab and drive accessibility initiatives. Besides offering services to our office in India, I was also supporting to Yahoo! offices in Jordon, Singapore, China etc.

I am also on the National Advisory Board of the World Wide Web Consortium (W3C) India – through which, I endeavor to create awareness about standardization and accessibility across the country. Plus, I am also member of NASSCOM Disability Working Committee to create awareness about accessibility among other IT companies. I also offer expertise to the National Association for the Blind Karnataka Branch through its Governing Council.

In November, 2005 – I joined Net Systems Informatics (India) Pvt. Ltd as an Accessibility Tester. I was responsible to test websites as per Section 508 and Web Content Accessibility Guidelines (WCAG) 1.0.

In addition, I was responsible to sell Accessibility workshops (for Section 508, WCAG 1.0, Creating Accessible e-Learning using Flash) organized by the company. Further to create awareness among Government sector about […]

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