Recent experience in obtaining passport for our daughter

As advertised by the Government, Passport services have been improved to great extent. Recently we have obtained passport for our daughter and experience is quite good.

We have filled in application form online Passport portal. Scheduled the appointment (dates are just available; we got it for very next day). Printed application form and fee receipt. Since our daughter is minor, we have signed on all forms and address proof which is our passports, copies of our daughter’s birth certificate. As a safe side, we have also included her her Aadhar card. One tip to get work done at Passport office is that ensure you have all required documents in place.

Our daughter and I have reached Passport office, by showing our appointment receipt, we were directed to a counter where personnel inspected if all documents (not the content) are in place, issued us a token and guided to the Counter A – where all the details are confirmed and documents were scanned. they have taken thumb impression of our daughter and sent us to Counter B. At that counter, all the documents were checked with verification of original documents. Then sent us to Counter C which is final step who decides if Passport should be granted. Then we are proceeded to exit gate which issues an acknowledgement.

Though personnel were very helpful, a few things would make experience more accessible. At all of the counters, token numbers were displayed but it would be good to have them announced too. It would be good to to have one or two counters dedicated to proces applications of children, people with disabilities and elderly. Specially it’s important to have such counters for very small kids. At least there should be a mechanism to attend to these cases exactly at the time printed on the appointment. Exit gate could be a little bigger and have better lighting.

By the time we came out of the Passport office (which is not even 10 minutes), received a text message saying passport has been granted and within just four days, we have received our daughters passport.

Really appreciate the great experience!

Srinivasu Chakravarthula
Accessibility Evangelist
Goal is to propagate and provide rich and inclusive web experience and create an accessible world!

Currently I lead Accessibility efforts at Informatica, Earlier I was a Sr. Subject Matter Experts at Deque.

Prior to Deque, I was leading Accessibility efforts at HCL Technologies. My role includes mentoring team, working on innovative solutions, spread the word, engage with customers on accessibility etc., Before this, I was with PayPal leading Accessibility QA. My work includes develop and maintain Accessibility Automation Tools, Accessibility Evaluation of various products, Evangelize Accessibility across the company, provide end-to-end Accessibility solutions to product teams, represent company for accessibility related initiatives in the industry.

Prior to join PayPal, I was working for the award-winning Accessibility team at Yahoo! India Research & Development; where I have played instrumental role in setting up an Accessibility Lab and drive accessibility initiatives. Besides offering services to our office in India, I was also supporting to Yahoo! offices in Jordon, Singapore, China etc.

I am also on the National Advisory Board of the World Wide Web Consortium (W3C) India – through which, I endeavor to create awareness about standardization and accessibility across the country. Plus, I am also member of NASSCOM Disability Working Committee to create awareness about accessibility among other IT companies. I also offer expertise to the National Association for the Blind Karnataka Branch through its Governing Council.

In November, 2005 – I joined Net Systems Informatics (India) Pvt. Ltd as an Accessibility Tester. I was responsible to test websites as per Section 508 and Web Content Accessibility Guidelines (WCAG) 1.0.

In addition, I was responsible to sell Accessibility workshops (for Section 508, WCAG 1.0, Creating Accessible e-Learning using Flash) organized by the company. Further to create awareness among Government sector about […]

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